Terms & Policies

APPOINTMENTS:

Appointments can be made online or by phone. We will reserve an hour and a half for your initial visit and sixty minutes for ongoing treatment. The initial visit includes intake, examination, assessment, acupuncture treatment and creation of a custom herbal formula when appropriate. This is time put aside solely for your treatment. Late arrival may result in a shortened treatment.

CANCELLATION POLICY:

We ask that should you need to cancel or reschedule your appointment, please call or email at least twenty-four hours in advance, so we are able to fill that slot. A fee of $50 will be charged for all late cancellations or no-shows.

CHECK-IN:

Medical history can be filled out on-line or at the office. All medical information is strictly confidential, and can only be shared with your other doctors when you sign a Medic release form. We ask that new patients arrive fifteen minutes before the starting time of the treatment in order to fill out the necessary paperwork. We will ask that you sign an Informed Consent and a Mediation Agreement in accordance with the requirements of our malpractice insurers.

INSURANCE:

We are certified TriWest providers and are happy to accept that as the only payment according to the terms of our contract. In certain cases, we may be able to bill your insurance for you depending on your policy. Otherwise, we will provide you will a proper super-bill for you to submit on your own. In some situations we might also be able to assist you in determining your acupuncture coverage.